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| Accept returns: |
yes |
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| Buyer must return the product within: |
20 days |
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| Return shipping paid by: |
buyer |
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| Accepted condition: |
unopened |
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| Refund given as: |
money back or replacement |
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| Refund given within: |
14 days |
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| Restocking fee: |
shipping cost |
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Policy Details:
Return Policy for R.Lanka Trends
Thank you for shopping with R.Lanka Trends! We want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return policy below.
1. Eligibility for Returns
• Items must be returned within 21 business days. from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items may be exempt from returns, including:
o Customized or personalized products
o Perishable goods (e.g., food items)
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at [email protected] to request a return authorization.
2. Provide your order number and a brief description of the reason for the return.
3. Once your return is authorized, we will send you instructions on how to return your item.
3. Return Shipping
• Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over 35$. We cannot guarantee that we will receive your returned item.
4. Refunds
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Contact Us
If you have any questions or concerns regarding your return, please contact our customer service team at [email protected]. We’re here to help!
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